Frequently Asked Questions

The process runs in four stages. First we stop the water at its source and extract standing water with truck-mounted and portable extraction units. Second we remove unsalvageable materials like wet drywall, insulation, and compromised flooring so the framing can dry. Third we set drying equipment, usually air movers and dehumidifiers, and monitor moisture levels with meters daily until everything reaches dry-standard. Fourth we clean, sanitize, and prep for reconstruction. Every step gets documented for your insurer.

Drying typically takes three to five days in West Covina's climate. Full restoration, meaning the days needed to get your home back to pre-loss condition with materials replaced, usually runs two to four weeks depending on permit timelines and material availability. The drying phase depends on what got wet, how long it sat, and the construction of your home. We monitor moisture daily and never pull equipment early just to close the file. The work is done by the book, the first time.

Sometimes. Carpet with clean water, meaning a supply line or rainwater, can often be dried in place if we extract within 24 to 48 hours and the pad isn't saturated beyond recovery. Hardwood depends on the species, the water source, and how long the boards sat wet. West Covina homes with oak floors in older Covina Hills and South Hills neighborhoods sometimes cup but flatten after drying. Floors that sat in sewage or persisted for days usually come out. We'll tell you which one you have after inspection.

If visible mold covers more than about 10 square feet, or if it's inside wall cavities, under flooring, or in your HVAC ducting, you need remediation with containment and air scrubbing, not a bottle of bleach and a sponge. Surface mold on tile or a windowsill can sometimes be cleaned without containment, but cleaning doesn't address the moisture problem that caused the growth. We give you an honest assessment and a written scope, whether that's a small cleaning or full containment. Call (559) 249-4798 for an inspection.

Yes. Once the water is out, the structure is dry, and the claim scope is agreed to, we rebuild what came out. Drywall, trim, paint, flooring, cabinetry, and finish work. Many West Covina homeowners prefer one company from the emergency call through the final walkthrough because it means one point of contact and one warranty. Reconstruction is scoped, scheduled, and priced in writing like a remodel, not rushed like a water emergency. Call (559) 249-4798 to talk through your project.

We run Dri-Eaz and other professional-grade drying equipment: high-velocity air movers, low-grain refrigerant and desiccant dehumidifiers, and moisture meters that read deep into framing and subfloor. The equipment matters less than the person running it, but we standardize on gear that's built for restoration work, not rental-store leftovers. Our technicians monitor daily with moisture readings you can see, and we document every reading for your file and your insurer.

Every pro working under our name is required to hold the license and insurance California requires for restoration work, and our technicians follow IICRC standards for water damage, mold remediation, and fire restoration. The IICRC sets the industry's best-practice guidelines for drying science, containment, and documentation. What that means for you is work done to a recognized standard, not a guess. When you call (559) 249-4798, a live coordinator connects you with the local team that serves West Covina.

We choose the least aggressive cleaning agent that does the job. For most water losses that means professional-grade antimicrobials applied selectively, not sprayed everywhere by default. For mold remediation we follow IICRC protocols and apply treatments where needed after the source is removed. If someone in your home has chemical sensitivities or respiratory issues, tell us during the walkthrough and we'll plan around it in the written scope. Your home should be clean, dry, and safe, not chemically soaked.

Yes. We're the West Covina branch of Keegan Water Damage Restoration, the damage restoration company of the Garrison Partners family, and every pro working under our name is required to hold the license and insurance California requires. That means workers' comp, liability coverage, and a license that's current. You should ask any restoration company to show proof before letting them start cutting into walls. We'll show ours. Call (559) 249-4798 and a live coordinator will get you scheduled.

Yes. This is where documentation matters. Shane Pruitt and the West Covina team photograph the damage before any removal starts, map the affected areas, and maintain moisture logs throughout drying. We submit that documentation directly to your adjuster and speak with them on your behalf. The goal is a scope of work your policy actually covers, agreed before the work runs beyond a price you've approved in writing. You don't become the middleman between us and your carrier.

Three things. First, written pricing before any work starts. A company that won't put a number on paper before cutting drywall is a risk. Second, documentation standards, meaning photos, moisture readings, and a written scope you can hand your adjuster. Third, warranty in writing. Keegan guarantees work for a full year under the Garrison Standard. If it fails in that time we come back and make it right at no charge. Ask any contractor these three questions and you'll sort the pros quickly.

Shane Pruitt leads the Keegan Restoration West Covina team. He's the person responsible for making sure every job in West Covina, Pomona, Covina, Azusa, Brea, La Verne, Monterey Park, La Habra, Diamond Bar, Hacienda Heights, Glendora, and Rowland Heights runs to the Garrison Standard: show up inside the window we gave, put the price in writing, do it by the book, and leave the site clean. You may not meet Shane on every job, but you'll meet the standard he enforces.

We answer calls during business hours: Monday through Friday from 7:00 AM to 7:00 PM and Sunday from 7:00 AM to 7:00 PM. A live coordinator answers, takes your address and what happened, and schedules the first available visit in the window we give you. We don't claim 24/7 dispatch, and we don't quote arrival times we can't keep. If your water event happens outside those hours, shut the water off at the main and call us when we open. Water out, dried right, documented for your claim.

If it's safe, stop the water at its source. Shut off the supply valve at the appliance or fixture, or kill the main if the leak is inside a wall. Move furniture, rugs, and belongings out of standing water. Don't run electrical appliances in wet areas, and don't enter a room with a sagging ceiling. Take photos of everything before anything moves. If the water came from sewage, stay out of the room entirely and wait for us. Call (559) 249-4798 and we'll walk you through your specific situation.

Don't use a household vacuum on water. Don't run ceiling fans or your HVAC system if you suspect mold or sewage is involved, because circulation spreads contamination. Don't pull up carpet yourself unless you're certain you know what's underneath, and don't cut into walls if there's any chance of electrical wiring or plumbing inside the cavity. Don't throw anything away until it's been photographed and documented for your claim. Document everything, move what's safe, and let us do the rest.

Yes. Sewage and contaminated water require different protocols than clean-water losses. Affected porous materials, meaning carpet, pad, drywall, and insulation, generally come out rather than dry in place. Hard surfaces get cleaned and sanitized with professional-grade antimicrobials, and the affected area is contained while we work. This is category 3 water by industry definition, and it's not a DIY cleanup. Our team is equipped and trained for it. Call (559) 249-4798 if you have a sewage backup in West Covina.

Every Keegan job is covered by the Garrison Standard, which includes a written one-year workmanship guarantee. If the work fails within that year, we come back and make it right at no charge. The guarantee covers the work we performed: the drying, the mitigation, the rebuild. It doesn't cover new damage caused by a different event. The terms are in writing, and they're the same terms every Garrison company works to. Get the details when you get your written estimate. Call (559) 249-4798.

The Garrison Standard is the promise every Keegan location works to. We arrive inside the window we gave you. The price is in writing before any work starts. The job is done by the book, the first time. The site is left clean and squared away. And the work is guaranteed in writing for a full year. If it fails in that time, we come back and make it right at no charge. It's the reason the brand exists. West Covina homeowners who've been burned by no-shows and moving prices understand why it matters.

Tell us. We answer the phone, and the live coordinator will connect you with the local West Covina team. If the issue falls under the one-year written guarantee, we schedule a return visit and make it right at no charge. If it's something outside the guarantee, we'll still give you an honest assessment and a written price for any additional work. The Garrison Standard exists because restoration work is stressful enough without chasing a contractor who won't return calls. We stand behind what we do.

The one-year Garrison Standard workmanship guarantee applies to the homeowner we did the work for. If you sell the home within that year, talk to us and we'll explain what transfers and what doesn't. Most restoration work, once properly dried, documented, and rebuilt, shouldn't need warranty service at all. But if something we did fails, we fix it. That's the point of the guarantee. Call (559) 249-4798 with any warranty questions before you list the house.

Written by Shane Pruitt, who leads the Keegan Restoration West Covina team serving West Covina, Pomona, Covina, Azusa, Brea, La Verne, Monterey Park, La Habra, Diamond Bar, Hacienda Heights, Glendora, and Rowland Heights.