Meet the Team - Keegan Restoration West Covina

Meet the West Covina Team Behind Keegan Restoration West Covina

When water is rising in your kitchen at 2 a.m., you don’t need a sales pitch. You need a crew that shows up fast, knows exactly what they’re looking at, and starts working before the damage spreads further. The West Covina team at Keegan Restoration West Covina is built from people who have pulled carpet, torn out drywall, and dried framing across the San Gabriel Valley. We work under one roof with one standard. That’s what lets us put a written price in your hand before any work starts and then stand behind the repair for a full year.

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Our People

Miguel R., Lead Technician

Miguel has spent eleven years in water and fire damage restoration, starting on apartment floodouts in El Monte and working his way up to lead tech on complex whole-home losses across West Covina. He holds IICRC Water Restoration Technician and Fire & Smoke Restoration certifications, and he’s the person we send when a job has multiple affected rooms and a short timeline before secondary damage sets in. Miguel runs psychrometrics on every structural dryout, which is the science of tracking moisture movement through air, walls, and flooring until the numbers prove the structure is actually dry, not just dry to the touch. He still has a soft spot for hoist lines and rigging from a summer job as a stagehand, and he says drying a two-story ceiling cavity is easier than hanging a lighting truss.

Dana C., Senior Installer

Dana came to restoration work through finish carpentry, which means she notices what happens to trim, baseboards, and cabinet faces after they’ve sat in water. She manages fire damage packouts and rebuilds, including the detailed cleaning and sealing that keeps smoke odor from returning months after a loss. Her IICRC Odor Control Technician certification gives her the full toolkit for dealing with persistent smoke and soot in West Covina homes built before modern HVAC filtration was common. On mold remediation jobs, Dana is the one setting containment correctly with negative air pressure so spores don’t cross into clean rooms during demolition. She keeps a tidy job site as a matter of principle and once returned a homeowner’s drywall knife with a fresh edge because it was dull when we found it.

Luis T., Service Coordinator

Luis is the voice on the phone when you call Keegan Restoration West Covina at (559) 249-4798, and he’s the reason a live person answers every call at any hour, no phone tree and no call-back queue. He maps each new loss to the nearest available crew, the right equipment loadout, and the insurance claim timeline so nobody waits on a callback while water keeps moving through their home. Before joining the team, Luis handled logistics for a regional plumbing company, which is how he learned that a dispatcher who gives realistic arrival windows saves homeowners more stress than one who promises the impossible. He named his dog after a brand of dehumidifier, but we’re not saying which one, and he still thinks Injectidry’s floor panel system is the most underrated tool in the industry.

Jalen B., Apprentice Technician

Jalen is two years into his restoration training, working under Miguel and Dana on water extraction, equipment setup, and daily moisture readings. He grew up in West Covina and graduated from South Hills High, which means he already knows which neighborhoods flood first when the storm drains back up near Amar Road. Jalen is currently working through his IICRC Water Restoration Technician coursework and handles much of the job documentation: photo captures, moisture maps, and daily drying logs formatted to support your insurance claim. He’s also the strongest person on the crew for moving wet carpet pad out to the truck, a skill he credits to three years of moving furniture with his uncle’s moving company. If you see a tall guy in a Keegan uniform carrying a Dri-Eaz LGR dehumidifier up a driveway, that’s Jalen.

One Standard, Every Job

The four of us, plus the rest of the extended Keegan network across California, work to the same rulebook. It has a name: The Garrison Standard. Put the price in writing before any work starts. Show up inside the window you gave. Do the job by the book. Leave the site clean. Stand behind the repair for a full year. The 365-Day Done Right Promise is the part homeowners feel the most. It’s a written one-year guarantee on every repair, and if something fails inside that window, we come back at no charge. Shane Pruitt, the owner, has kept that promise in place since day one. He expects it from every tech on every job, in West Covina or anywhere else in the state.

What that means for you is simple. The tech at your door is background-checked and in uniform. The equipment is professional grade: Dri-Eaz, Phoenix, XPOWER, B-Air, and Injectidry, operated to IICRC, RIA, and IFA standards. The price is in writing before we touch your home. And the documentation is formatted so your insurance adjuster has a clear, photo-backed scope of loss they can review without guesswork. That’s the standard. It’s not a poster on the office wall. It’s how we run every job.

Call the Team That Answers

If you have water moving through your home right now, or smoke damage from a kitchen fire, or mold behind a bathroom wall, call us at (559) 249-4798. A live person answers, even at night and on weekends. We’ll ask the right questions, get the right crew headed your way, and put the price in writing before any work begins.

Written by Shane Pruitt, Owner at Keegan Restoration West Covina, serving West Covina and the surrounding communities.