Our Guarantee & Warranty - Keegan Restoration West Covina

The Keegan Restoration West Covina Guarantee

When water is soaking through drywall or smoke has worked its way into every room, the last thing you need is a handshake and a promise that dissolves the moment the truck leaves the driveway. Our guarantee exists because we’ve seen what happens to homeowners who trusted the wrong crew, and we built this company to be the opposite of that. Every repair we make in West Covina is backed by the 365-Day Done Right Promise: if our work fails within one year, we return and make it right at no charge. It’s in writing. It’s specific. And it’s the same guarantee on a small dry-out as it is on a full fire rebuild. Shane Pruitt, Owner, put that promise in place because a contractor who won’t stand behind his own work shouldn’t be standing in your living room.

Call (559) 249-4798

What’s Covered

• Workmanship on every repair. If the extraction, drying, or rebuild fails within 365 days, we come back and fix it at no charge, no fine print, no prorated nonsense.
• Parts and materials handling. If a component we installed fails during the guarantee period, we handle the replacement and labor. You don’t chase manufacturers or sit on hold.
• Cleanup after the job. We leave the site clean. That means no debris, no mud tracked through the house, and no equipment left behind when the job is done.
• On-time arrival, inside the window. When we give you a two-hour arrival window, we show up inside it. If we don’t, that’s not a minor inconvenience, it’s a breach of how we operate.
• Written price before work starts. The price you approve is the price you pay. It never moves at the door, never changes mid-job, never surprises you at the end.
• Free return visit if the repair fails. The 365-Day Done Right Promise includes a second visit at no charge if anything fails within the guarantee period. That’s not a courtesy, it’s the deal.

Our Satisfaction Promise

If you’re not satisfied with the work, we want to hear about it while we can still do something about it. The process is simple: call us at (559) 249-4798, tell us what’s wrong, and we’ll come back to look at it. No arguments, no defensiveness, no asking you to prove it. If the repair fails within a year, the return visit is free and the fix is free. That’s the 365-Day Done Right Promise in plain terms. If the issue is something outside the guarantee, we’ll still come look and give you a written price to fix it before any work starts. What we won’t do is disappear. Shane Pruitt owns this company, his name is on the work, and a homeowner in West Covina who isn’t happy with a Keegan job is a problem we haven’t finished solving yet.

Licensed & Insured Backing

Paperwork matters, but only when it’s real. We carry licensing and insurance and we’re glad to show proof before the first piece of equipment comes off the truck. The insurance isn’t just there to protect us, it protects you too. If a technician gets hurt on your property or something gets damaged during the job, the coverage is there to handle it. Licensed and insured means the company you hired has a legal obligation to do the work correctly and the financial backing to make it right if something goes wrong. Add that to the 365-Day Done Right Promise and The Garrison Standard, which requires background-checked technicians in uniform on every job, and the guarantee isn’t just words on a page. It’s what happens when a company actually has to stand behind the work.

The Garrison Standard & The Garrison Code

Keegan Restoration West Covina has been part of the Garrison Partners family since 2005, which means every job runs to The Garrison Standard. That standard is specific: show up inside the window, put the price in writing before work begins, do it by the book, leave the site clean, and stand behind the work for a full year. We call that The Garrison Code, and it isn’t aspirational. It’s the checklist every West Covina job is measured against. When you call us for water damage restoration, fire damage restoration, or mold remediation, you get a team that operates under a written standard, not a crew making it up as they go. And because each location is independently owned and operated, the person ultimately accountable for your job isn’t a corporate office in another state. It’s Shane Pruitt, right here in West Covina.

How the Guarantee Works With Your Insurance Claim

Insurance is almost always in the room when damage restoration happens, even if nobody says it out loud. Here’s how our guarantee fits into that process. We document every job in a format built to support your claim: photos of the damage, readings from the drying equipment, moisture maps, and a written scope of loss that explains exactly what happened and what it took to fix it. If the adjuster has questions, they have a paper trail that answers them. And if the repair fails within the year, the fix is covered by our guarantee, not another claim. That matters because the last thing you want is to reopen a claim for the same damage. The guarantee takes that off the table. Call (559) 249-4798 and we’ll walk you through it.

What the Trade’s Words Actually Mean

Restoration has its own vocabulary, and you shouldn’t have to guess at it. Here’s what the words mean in plain English, and how each one ties back to the guarantee:

• Extraction: Getting standing water out fast, usually within the first hour. The faster we extract, the less damage spreads, and the more likely the repair stays done.
• Psychrometrics: The science of measuring moisture in air and materials. We use Dri-Eaz, Phoenix, XPOWER, B-Air, and Injectidry equipment to take readings and confirm the job is actually dry, not just dry-looking.
• Desiccant drying: A drying method that pulls moisture out of the air so materials release trapped water faster. It’s the difference between a dry surface and a dry wall cavity.
• Scope of loss: The written document that defines the damage, the plan to fix it, and the price. It’s the foundation of the guarantee and the insurance claim.

What We Don’t Do

Some companies treat a guarantee like a marketing line. We don’t. Here’s what you won’t find at Keegan Restoration West Covina: no surprise charges after the work starts, no price creep at the door, no technicians who aren’t background-checked, no phone trees when you call, and no disappearing act when a repair fails. The 365-Day Done Right Promise means what it says. If the work isn’t done right, we make it right, in writing, at no charge, for a full year. If that sounds simple, it is. It’s also rare, which is exactly why we put it in writing.

How Fast Can You Get Here?

Water damage doesn’t wait for business hours, so neither do we. A live person answers the phone 24 hours a day, 7 days a week, including nights, weekends, and holidays. When you call (559) 249-4798 about active water damage, the goal is to get a crew to your West Covina home fast, because every hour of standing water spreads the damage and turns a drying job into a rebuild. Fire damage and mold remediation have different timelines, and we’ll give you an honest arrival window for those too. The guarantee covers the quality of the work. The speed of the response covers the size of the problem.

Why This Matters in West Covina

The warm, dry summers in this part of the San Gabriel Valley can fool you into thinking water damage is a winter problem. It isn’t. Slab leaks, supply line failures, and water heater blowouts happen year round, and when the temperature climbs, mold gets a faster foothold in any material that didn’t dry completely. A guarantee written for a rainy climate doesn’t mean much here. Ours is written for the way homes actually fail in West Covina: hard water eating through older copper, clay soil shifting under the hills, and the seasonal heat turning every undried wall into a mold risk. That’s why the 365-Day Done Right Promise exists, and why it’s in writing. Call (559) 249-4798 when you need us. We’ll answer.

Written by Shane Pruitt, Owner at Keegan Restoration West Covina, serving West Covina and the surrounding communities since 2005.